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FAQ's

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 After turning the power on my box, the device does not turn on or there is no picture on the TV screen.

Please make sure that LED on the box is lit and both devices (the box and TV) are connected to...

 How to connect my Mag box

You need to connect your box to the electrical grid via an external power supply, and then...

 How to prevent box from overheating?

The MAG set-top box is a passive cooling device without fans. The design of the unit, due to...

 How to setup IPTV on a MAG device

Step 1: When the box is being loaded the main portal screen appears Now Press the Setup button on...

 I have a box of the MAG series, I am going to purchase a newer model of the box. Will it be compatible with your service?

In this case, we recommend contacting us by email with the set-top box model you are interested...

 Linux Mag box hangs on the Infomir logo. What to do?

In such a situation, you should, firstly, independently or with or assistance, update the set-top...

 Message The firmware of the STB is outdated, please update it appears on the screen. What should I do?

The box receives this message from Us. In this case, please contact our technical support service.

 Message Your STB blocked, call the provider appears on the screen. What should I do?

The box receives this message from Us. Most often, the message can appear on the expiration of...

 There is no sound on my Linux box, the device is connected via HDMI cable. What should I do?

Please check the sound level on the TV and the box, check or replace the HDMI cable. Also, check...

 Video is freezing on my box. What to do?

The main characteristic that affects the smooth display of streaming video is the quality of the...

 When loading the portal, the message Page loading error occurs. What does it mean?

This message appears in two cases:  if the Internet is not connected to the box;  if...